Terms and Conditions

1. Acceptance of Terms

By accessing or using the vTeam Technology website and services located at vteam.tech (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy and Cookie Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not access or use the Service. These Terms apply to all visitors, registered users, and customers.

2. Eligibility

You must be at least eighteen (18) years of age to create an account and make purchases on our platform. By registering an account or placing an order, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding contract under the laws of your jurisdiction, and that the information you provide to us is accurate and complete. If you are acting on behalf of a business, you represent that you are authorized to bind that business to these Terms.

3. Description of Services

Virtual Team Technology OÜ ("vTeam Technology," "we," "us," or "our") operates an e-commerce platform for the sale and distribution of genuine digital software licenses, security solutions, hosting, domains, VPS, and related digital products. Our services include product catalog browsing, online purchasing, instant digital delivery of license keys and activation details, subscription management, and customer support. All software products are sourced from authorized distributors and software vendors.

4. Account Registration

You may browse our catalog without an account, but purchasing requires account registration. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss arising from unauthorized account use.

5. Digital Product Licenses

The products sold through our platform are digital goods, typically delivered as license keys, activation codes, download links, or hosted service entitlements. The following terms apply to all such digital products:

Nature of Software Licenses

Software is licensed, not sold. A license grants you a limited, non-exclusive, non-transferable right to install and use the software in accordance with the applicable end-user license agreement (EULA) of the original software vendor. Each product listing specifies whether the license is a lifetime/perpetual license, a subscription, a single-device or multi-device license, or a volume license. The rights and restrictions of the respective vendor's EULA prevail over any conflicting description on our platform.

Activation and Delivery

Upon successful payment, license details and activation instructions are delivered to your account and, where applicable, to the email address associated with your order. You are responsible for verifying compatibility of the product with your system, region, and intended use before purchase, as some licenses are region-restricted or device-specific.

Non-Transferability

Unless a product is explicitly marketed as transferable, license keys and entitlements are personal to you and may not be resold, sublicensed, shared, transferred, or redistributed. Misuse, unauthorized resale, or redistribution of license keys is strictly prohibited and may result in immediate key revocation, account suspension, and forfeiture of any refund eligibility.

6. Pricing, Currency, and Payment

Our base prices are set in Euros (EUR) and are converted to your selected display currency using the exchange rates maintained in our system. Prices displayed at checkout, including any applicable value-added tax (VAT) where required, are binding at the moment an order is confirmed. We reserve the right to change prices, add or remove products, and run promotions at any time; price changes do not affect orders already placed and paid for.

Payment is due in full at the time of purchase and must be made through the payment methods offered at checkout. We use PCI-compliant third-party payment processors (including Stripe) to handle all financial transactions. vTeam Technology never receives or stores your full card number or other complete payment credentials.

7. Order Acceptance and Rejection

All orders placed through our platform are subject to acceptance and availability. An order confirmation or automated receipt does not constitute our final acceptance of your order; a binding contract is formed only when we (or our payment processor) have successfully processed your payment and made the digital product available to you. We reserve the right to refuse or cancel any order, in whole or in part, before delivery, including (without limitation) where: payment cannot be verified or is suspected to be fraudulent; an order appears to breach these Terms or applicable law; the product is listed at an incorrect price or with incorrect information due to error; a product is out of stock or unavailable; or licensing or regional restrictions prevent fulfillment. Where we decline an order after payment, we will refund the amount paid using the original payment method.

8. Refund and Withdrawal Policy

Because the products we sell are digital goods delivered electronically, our refund policy reflects the specific rules that apply to digital content under applicable consumer-protection law, including EU law.

EU Consumer Right of Withdrawal (14 Days)

Consumers in the European Union have a statutory right to withdraw from a distance or online contract within 14 days of receiving the product, without giving any reason. However, under Article 16(m) of EU Directive 2011/83/EU, this right of withdrawal is lost for the supply of digital content that is not supplied on a tangible medium once delivery has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby forfeited. By completing a purchase of a digital product and accessing or downloading the delivered license key or digital content, you expressly consent to beginning delivery and acknowledge that you waive your 14-day right of withdrawal for that order.

Defective or Non-Working Licenses

If a license key or digital product you purchased from us is defective, invalid, or materially does not match its description, contact our support team with your order number and details of the issue. At our discretion, we will provide a working replacement license, an equivalent product, or a full or partial refund. This remedy applies where the defect is reported within a reasonable time and where the issue is not caused by incompatibility, misuse, region locks, or activation on an unsupported device or environment.

Non-Refundable Circumstances

Refunds are generally not available where you:

• Have already activated, redeemed, or downloaded the product;
• Changed your mind after delivery of digital content has begun;
• Purchased the wrong product, edition, or quantity by mistake;
• Failed to verify compatibility or system requirements before purchase; or
• Purchased a subscription for a period that has already been consumed.

How to Request a Remedy

To request a replacement or refund, contact us at support@vteam.tech with your order number and a description of the issue. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your payment provider.

9. Intellectual Property

The vTeam Technology website, including its design, text, graphics, logos, brand assets, and underlying software, is the property of Virtual Team Technology OÜ and is protected by applicable intellectual-property laws. Software products sold on our platform remain the intellectual property of their respective vendors. You may not reproduce, distribute, publicly display, or create derivative works of any part of our platform or the licensed products without express authorization from the relevant rights holder. All trademarks and service marks are the property of their respective owners.

10. Prohibited Use

You may not use our services to:

• Purchase products for illegal or unauthorized purposes
• Resell, sublicense, or redistribute license keys without written authorization
• Attempt to circumvent security measures or access restricted areas
• Use automated tools to scrape, harvest, or collect data from our platform
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the platform's functionality or security
• Submit false, misleading, or fraudulent order or payment information

11. Limitation of Liability

To the maximum extent permitted by applicable law, Virtual Team Technology OÜ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your access to or use of the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us for the specific product or service giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including liability for fraud or for personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless Virtual Team Technology OÜ, its officers, directors, employees, affiliates, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, your infringement of any third-party rights, or your misuse of any product or license obtained through us.

13. Termination

We may suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms, applicable law, or the rights of others, or that is harmful to our platform or users. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination including, without limitation, those regarding intellectual property, limitation of liability, indemnification, and governing law shall remain in effect.

14. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of Estonia, including applicable EU consumer-protection regulations, without regard to conflict-of-law principles. The courts of Estonia shall have jurisdiction, except where mandatory consumer-protection law of your country of residence provides otherwise. Nothing in these Terms deprives a consumer of the protection afforded by mandatory provisions of the law of their country of residence.

15. Changes to Terms

We may modify these Terms at any time. We will indicate the most recent version by updating the "Last updated" date above. Changes become effective immediately upon posting, except for changes that are materially detrimental to existing customers, which we will communicate by email or a prominent notice on the platform. Your continued use of the Service after any modification constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Contact Information

For questions about these Terms and Conditions, please contact us: